KKCompany AI

Cancellation & Refund Policy

Effective Date: March 10, 2026

This Cancellation and Refund Policy ("Policy") describes the terms and conditions under which you may cancel your account and request refunds for unused credits on the KKCompany AI Platform ("Platform" or "Service"). This Policy is part of and incorporated into our Terms of Service.

By purchasing credits or using the Service, you acknowledge that you have read and agree to this Policy. Please review this Policy carefully before making any credit purchases.

1. Pre-Paid Credit Model

1.1 How Credits Work

The KKCompany AI Platform operates on a pre-paid credit model. To use the Platform's API endpoints, you must first purchase credits by "topping up" your account balance. Credits are denominated in US dollars (USD) and represent a stored monetary value on the Platform.

1.2 Credit Usage

When you make API requests through the Platform, the cost of each request is calculated based on the number of tokens consumed (both input and output tokens) and the per-token pricing of the model used. The calculated cost is automatically deducted from your credit balance after each request is processed.

1.3 Credit Balance

Your current credit balance is displayed on the Platform dashboard. You can view your balance at any time through the web interface or via the balance API endpoint. Your balance is updated in real time as charges are incurred.

1.4 No Expiration

Credits do not expire as long as your account remains active and in good standing. However, credits associated with accounts that are terminated for violations of the Terms of Service may be forfeited as described in Section 5.3 below.

1.5 Non-Transferable

Credits are non-transferable and may not be sold, gifted, exchanged, or otherwise transferred to another user or account. Credits have no cash value outside of the Platform except as provided in this refund policy.

2. Refund Eligibility

2.1 General Refund Policy

We offer refunds for unused credits under the conditions described in this section. Refund requests are evaluated on a case-by-case basis, and we reserve the right to approve or deny refund requests at our reasonable discretion.

2.2 Refund Window

You may request a refund for unused credits within thirty (30) calendar days from the date of the original credit purchase. This 30-day refund window applies to each individual credit purchase separately.

2.3 Eligible Refund Amount

The refund amount is limited to the unused portion of the purchased credits. If you have consumed some of the credits from a particular purchase, only the remaining unused amount from that purchase is eligible for refund. The refund amount will not exceed the original purchase amount.

For clarity, the eligible refund amount is calculated as follows:

  • If you purchased $100 in credits and have used $30 worth of API calls within the 30-day refund window, you may be eligible for a refund of up to $70.
  • If you purchased $100 in credits and have used the entire amount, no refund is available for that purchase.

2.4 Multiple Purchases

If you have made multiple credit purchases, each purchase is treated independently for refund eligibility purposes. You may request a refund for the unused portion of any purchase that falls within its respective 30-day refund window.

2.5 Currency and Payment Method

Refunds will be issued in the same currency and to the same payment method used for the original purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

3. Non-Refundable Scenarios

3.1 Consumed Credits

Credits that have already been consumed for API usage are not eligible for refund under any circumstances. Once an API request has been processed and the cost has been deducted from your balance, that portion of your credits is considered fully consumed.

3.2 Expired Refund Window

Credit purchases for which the 30-day refund window has elapsed are not eligible for refund, regardless of whether the credits have been consumed. After the 30-day window, all remaining credits from that purchase are considered final and non-refundable.

3.3 Terms of Service Violations

Credits remaining in accounts that are terminated due to violations of the Terms of Service may be forfeited and are not eligible for refund. This includes, but is not limited to, accounts terminated for:

  • Engaging in illegal activities through the Service.
  • Violating the acceptable use policies outlined in the Terms of Service.
  • Engaging in fraud, abuse, or manipulation of the Platform.
  • Creating multiple accounts to circumvent restrictions or abuse promotional offers.

3.4 Promotional and Bonus Credits

Credits received through promotional offers, referral programs, bonus grants, or any non-purchased means are not eligible for refund. Only credits purchased directly through the Platform's payment system are eligible for refund under this Policy.

3.5 Chargebacks

If you initiate a chargeback or payment dispute with your payment provider instead of following the refund process described in this Policy, we reserve the right to suspend or terminate your account and forfeit any remaining credit balance. We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback.

4. Service Issues and Exceptions

4.1 Service Errors

If you experience a verifiable service error or technical issue on the part of KKCompany that results in incorrect charges being applied to your account, we will investigate the matter and, if confirmed, issue a credit adjustment or refund as appropriate. Service errors may include:

  • Duplicate charges for a single API request.
  • Incorrect token counting that results in overcharging.
  • Charges incurred due to a Platform malfunction for which you received no usable response.

4.2 Upstream Provider Issues

Issues arising from upstream LLM providers (such as model errors, content filtering, rate limiting, or service outages on the provider's end) are generally not grounds for a refund, as the tokens were still processed and transmitted. However, if an upstream provider issue results in a complete failure to deliver any response and your balance was still charged, please contact us and we will review the situation.

4.3 Billing Disputes

If you believe there is an error in your billing or that charges have been applied incorrectly, please contact us at legal@kkcompany.com within thirty (30) days of the disputed charge. We will investigate and resolve the dispute as promptly as possible. Failure to report billing disputes within 30 days may limit our ability to investigate and resolve the issue.

5. Account Cancellation

5.1 Your Right to Cancel

You may cancel your account and discontinue use of the Service at any time, for any reason. There are no cancellation fees, penalties, or long-term commitments associated with your account.

5.2 How to Cancel

To cancel your account, you may:

  • Use the Platform: Navigate to your account settings and initiate account deletion through the web dashboard.
  • Contact us: Send a cancellation request to legal@kkcompany.com from the email address associated with your account. Please include your account email address and a clear statement that you wish to cancel your account.

5.3 Effect of Cancellation

Upon cancellation of your account:

  • API access: All API keys associated with your account will be immediately deactivated, and you will no longer be able to make API requests.
  • Dashboard access: Your access to the web dashboard will be revoked.
  • Data: Your account data will be handled in accordance with our Privacy Policy. Certain data may be retained as required by law or for legitimate business purposes.
  • Remaining credits: Any unused credits remaining in your account at the time of cancellation may be eligible for refund in accordance with Section 2 of this Policy. Credits that fall outside the 30-day refund window for their respective purchase are not refundable upon cancellation.

5.4 Requesting a Refund Upon Cancellation

If you have unused credits that are eligible for refund at the time of cancellation, you should include your refund request as part of your cancellation communication. If you cancel through the Platform dashboard, you may separately submit a refund request via email as described in Section 6 below.

5.5 Reactivation

Once your account has been cancelled and deleted, it cannot be reactivated. If you wish to use the Service again in the future, you will need to create a new account. Any credits from your previous account that were not refunded will not be available in a new account.

6. How to Request a Refund

6.1 Submitting a Refund Request

To request a refund, please send an email to legal@kkcompany.com with the following information:

  • Subject line: "Refund Request"
  • Account email: The email address associated with your KKCompany AI Platform account.
  • Purchase details: The approximate date and amount of the credit purchase(s) for which you are requesting a refund.
  • Reason for refund: A brief description of the reason for your refund request.
  • Preferred refund method: If the original payment method is no longer available, please specify an alternative.

6.2 Verification

We may contact you to verify your identity and account ownership before processing a refund. This is to protect your account and prevent unauthorized refund requests.

6.3 Review Process

Upon receiving your refund request, we will:

  1. Verify your identity and account ownership.
  2. Confirm that the credit purchase(s) in question fall within the 30-day refund window.
  3. Calculate the eligible refund amount by subtracting any credits that have been consumed.
  4. Notify you of the approved refund amount or the reason for denial.

7. Processing Timeline

7.1 Review Period

We aim to review and respond to all refund requests within five (5) business days of receipt. Complex cases may require additional time for investigation.

7.2 Refund Processing

Once a refund has been approved, we will initiate the refund within five (5) to ten (10) business days. The actual time for the refund to appear in your account may vary depending on your payment provider and financial institution, and may take an additional five (5) to ten (10) business days.

7.3 Total Timeline

From the time you submit a refund request to the time the refund is reflected in your account, the total processing time is typically ten (10) to twenty (20) business days, depending on the complexity of the request and the processing times of your financial institution.

7.4 Refund Confirmation

Once the refund has been initiated, we will send a confirmation email to the email address associated with your account, including the refund amount and the expected timeline for the funds to appear in your account.

8. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. Material changes will be communicated to registered users via email or through a prominent notice on the Platform. Changes to the refund window or eligibility criteria will not retroactively affect credit purchases made before the change takes effect.

The "Effective Date" at the top of this Policy indicates when the latest revisions took effect. We encourage you to review this Policy periodically.

9. Governing Law

This Policy is governed by and construed in accordance with the laws of Taiwan (Republic of China). Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts located in Taipei, Taiwan (Republic of China), as set forth in our Terms of Service.

10. Contact Information

If you have any questions about this Cancellation and Refund Policy, or if you would like to submit a refund request or cancellation notice, please contact us:

We are committed to addressing your concerns promptly and fairly. We will make reasonable efforts to respond to all inquiries within five (5) business days.